Privacy Policy

Effective Date: 9/10/25

Last Updated: 10/15/25

1. Introduction

Welcome to Royal Oak Retreat (“we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or stay at our property in Virginia.

By using our website or booking a stay, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information:

Name
Email address
Phone number
Billing and payment information
Dates of stay and booking preferences

b. Non-Personal Information:

Browser type and version
Device information
IP address and general location (city or region)
Pages visited on our website

3. How We Use Your Information

We use your information to:

Process and confirm bookings
Communicate with you about your stay or inquiries
Send updates, special offers, or promotions (only if you opt in)
Improve our website, services, and guest experience
Comply with legal obligations

4. How We Share Your Information

We do not sell your personal data.

We may share information only with:

Payment processors (Hostaway + Stripe) to complete transactions securely
Booking platforms or website hosting providers (Wix, Hostaway) that support our operations

All third parties are required to handle your data securely and use it only for legitimate business purposes.

5. Data Retention

We retain your personal information only as long as necessary to:

Complete your booking and stay
Comply with legal and tax obligations
Resolve disputes

When information is no longer needed, it is deleted or anonymized.

6. Cookies & Tracking

Our website may use cookies to:

Enable booking functionality
Analyze site traffic and performance
Remember your preferences

You can control or delete cookies through your browser settings at any time.

7. Your Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications

To exercise these rights, please contact us at admin@royaloakretreat.com

8. Data Security

We take reasonable steps to protect your data using encryption, secure servers, and access controls.

However, please note that no online transmission is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Royal Oak Retreat

📧 admin@royaloakretreat.com